Refund policy

Luxe Bazaar (“we”, “us”) wants every order to be clear before you buy. Please read this Refund & Return Policy carefully. By placing an order on luxebazaar.store, you agree to these terms.

1. Sale / discounted items — no refund

Items purchased at a sale price, promotional price, discounted price, or with a compare-at / “was” price shown are not entitled to a refund. This includes flash sales, clearance, and any order where the amount paid is lower than the regular listed price.

Sale items are also not eligible for return, exchange, or store credit, except where we are legally required to help (for example, a confirmed wrong item or a manufacturing defect — see section 3).

2. Regular-priced items

For items purchased at the full regular price (no sale/discount applied at checkout):

  • We do not offer a general “change of mind” refund or free return service.
  • If there is a problem covered under section 3, contact us promptly with your order number and photos so we can review the case.

3. Damaged, defective, or incorrect items

Contact us within 48 hours of delivery if you receive:

  • A manufacturing defect
  • Damage that occurred before or during delivery (visible on unboxing)
  • The wrong item or wrong size due to our packing error

Email bretlee202@gmail.com with:

  • Order number
  • Clear photos of the product, packaging, and the issue
  • Your phone number

After review, we may offer a replacement (subject to stock) or another remedy we consider appropriate. Approval is required before any return shipment. Unauthorized returns may be refused.

4. Not eligible

  • Sale, promotional, or discounted purchases (see section 1)
  • Worn, washed, altered, stained, or used garments
  • Items without original tags/packaging (where provided)
  • Late claims after the 48-hour reporting window (except where required by law)
  • Slight variations in color due to screen settings or lighting
  • Size preference issues when the size chart / size selected was correct on our side

5. Cash on Delivery (COD) orders

Refusing a COD delivery without a valid reason under this policy does not create a refund obligation for sale items. Repeated non-acceptance may lead to future order restrictions.

6. How to contact us

Email: bretlee202@gmail.com
Phone / WhatsApp: 03298791720
Business address: Godown Number 213, Main Matta Road, Matta, Swat, Khyber Pakhtunkhwa, Pakistan

Last updated: 24 July 2026